Careers

We are Hiring!

Join us to impact lives and nurture community champions.

Please email your detailed resume to hr@ymca.org.sg should you be interested to apply for any of the positions listed below.

Only shortlisted candidates will be notified.

International House
JOB SUMMARY:

The Duty Manager oversees daily front office operations, guest services, and hotel operations to ensure a seamless and positive guest experience. The role manages guest enquiries and issues, coordinates internally with other departments to maintain operational readiness, supports revenue optimisation, and upholds organisational service, safety, and security standards. As the key point of contact during shifts, the Duty Manager ensures efficient operations and prompt resolution of guest and operational matters within the hotel.

JOB RESPONSIBILITIES

Front Office Operations

  • Ensure efficient registration during check-in by verifying pre-registration, obtaining required information, assigning rooms and issuing door keys
  • Check that all rooms to be assigned are inspected before issuance to ensure that they meet the organisation’s cleanliness, presentation and maintenance standards
  • Ensure accuracy when collecting cash and handling credit card transactions
  • Support revenue generation through promoting the next available category of rooms to guests where relevant
  • Perform ad hoc duties and assignments related to Front Office operations as assigned by the reporting officer or management

 

Guest Service & Relations

  • Provide a warm and welcoming environment for guests
  • Handle enquiries via phone call, email and in-person
  • Answer guest enquiries regarding the hotel and other services that guests may require in an efficient and professional manner
  • Manage and address guest issues and complaints promptly and professionally
  • Prepare and submit incident reports promptly and accurately whenever necessary, documenting relevant details, actions taken, and follow-up measures in accordance with the organisation’s reporting procedures

 

Interdepartmental Coordination

  • Liaise with the Housekeeping team on room availability, status and guest requests
  • Work with the Housekeeping and Maintenance teams to address any deficiencies in rooms before issuance
  • Coordinate with the Reservations team regarding bookings and availability

 

Compliance, Safety & Security

    • Required to comply with organisation’s policies, standard operating procedures, workplace safety requirements, and service standards
    • Operate and monitor the CCTV system to support building security, monitor common areas, identify suspicious activities, and respond promptly to security incidents in accordance with the organisation’s procedures and privacy requirements
    • Maintain guest confidentiality and protect their personal and financial information
    • Know and execute responsibilities during an emergency to ensure the safety and security, and well-being of guests, staff and property
JOB REQUIREMENTS:
  • Diploma in Hotel Management, Hospitality & Tourism, or a related discipline with 3 years in a similar role.
  • Strong knowledge of Front Office operations, with previous supervisory or management experience in hospitality or service industries.
  • Prepared to work in a fast-paced hospitality environment with the ability to multi-task effectively.
  • Possess strong problem-solving and decision-making abilities.
  • Proficient in Microsoft Office software.
  • Additional language skills are an advantage.
  • Required to work on a shift basis, according to operational requirements.
JOB SUMMARY:

You are responsible for providing prompt and exceptional service to customers.

JOB RESPONSIBILITIES

  • Register guests by obtaining and/or confirming room requirements, verifying pre-registration and managing customer expectations and needs professionally.
  • Respond to reservation enquiries promptly and deal with reservations accurately and efficiently.
  • Responsible for providing prompt and exceptional service to customers.
JOB REQUIREMENTS:
  • Preferably with ‘O’ Level, ‘A’ Level or Diploma holder in any discipline.
  • No related work experience is required as on-the-job training will be provided.
  • Other general customer service-related experience will be advantageous.
  • Customer service and people oriented.
  • Good communication, listening and interpersonal skills.
  • Innovative team player that is dynamic, self-motivated, pro-active, and mature.
  • Must be able to work on rostered shifts, including night shifts, weekends and public holidays.
Programmes
JOB SUMMARY:

JOB SUMMARY

We are seeking a dynamic and results-driven Manager/ Assistant Manager (Grants Management) to lead and manage private grant funding from foundations, corporate partners, and organizations requiring grant applications and outcome-based reporting. This role is pivotal in securing and managing funding, ensuring programmatic impact is effectively communicated to funders, and advocating for our work with key stakeholders. The ideal candidate will possess strong relationship-building skills, excellent grant management capabilities, and a strategic mindset to balance funder requirements with programmatic outcomes. This role will work closely with the Head of Community and Partnerships.

JOB RESPONSIBILITIES

Grant Acquisition and Management

  • Identify, cultivate, and secure private grant funding from foundations, corporate companies, and institutional donors.
  • Develop compelling grant proposals, applications, and fundraising pitches that align with our mission and funder priorities.
  • Maintain a pipeline of potential funders, proactively identifying new funding opportunities to achieve the annual grants acquisition target.
  • Negotiate grant terms and agreements, ensuring alignment with organizational goals and program needs.

Stakeholder Engagement and Advocacy

  • Build and maintain strong relationships with grant funders, corporate partners, and philanthropic organizations.
  • Serve as an advocate for our organization’s mission and impact, effectively communicating our work’s significance to funders and stakeholders.
  • Represent the organization at networking events, donor meetings, and industry forums to expand funding opportunities.
  • Partner with programme leads to align funding requirements with programmatic delivery and impact measurement.
  • Act as a bridge between funders and programme teams, ensuring a balance between compliance and programmatic effectiveness.

Grant Reporting and Compliance

  • Oversee grant reporting, ensuring timely and accurate submission of impact and financial reports to funders.
  • Work closely with program teams to track program deliverables, ensuring compliance with funder requirements.
  • Collaborate with finance and program teams to monitor budget utilization and ensure funds are used as per grant agreements.
JOB REQUIREMENTS:
  • Bachelor’s degree in Business, Communications, Social Sciences, or a related field in non-profit management.
  • At least 5 years of experience in grant writing, fundraising, corporate partnerships, or a related field.
  • Proven track record in securing and managing private grants and funding partnerships.
  • Strong stakeholder management skills, with the ability to advocate effectively for the organization.
  • Excellent written and verbal communication skills, with experience in proposal writing and donor reporting.
  • Understanding of non-profit finance, budgeting, and impact measurement.
  • Ability to manage multiple projects and deadlines while working collaboratively across teams.
  • Occasional weekend engagements may be required for donor events and stakeholder activities.
JOB SUMMARY:

The Senior Executive for Volunteer Management & Development is responsible for end-to-end volunteer engagement, development and management activities. This includes coordinating volunteer recruitment, training, and retention; managing the volunteer lifecycle from screening to exit; working closely with colleagues to match programmes / organisation’s needs and volunteers’ interest and availability; maintaining databases of volunteers and volunteering activities; building relationships with volunteers and the organisations they are from; and evaluating volunteers’ experience.

Strong passion in volunteer development and mobilisation, strong communication and relationship building skills, ability to problem-solve, self-initiated and being a strong team player are critical to success in the role.

RESPONSIBILITIES:

  • Recruitment & Engagement

    • Develop and implement plans to attract volunteers with the right skills and interests for various roles and programmes.
    • Foster a positive and supportive environment to maintain volunteer motivation and commitment.
    • Work with the Programme Head to engage the YMCA Alumni.

    Training & Support

    • Implement orientation and training sessions to prepare volunteers for their roles.
    • Support the review and planning of volunteer training programmes, including but not limited to the YMCA–NUS Volunteer Service Management Programme.
    • Match volunteers align with their skills and interests, with programmes and/or organisation’s needs. 
    • Offer guidance and support to volunteers to ensure their success and satisfaction.

    Volunteer-Focused Initiatives & Relationship Management

    • Coordinate and lead volunteer training, engagement and appreciation initiatives including the annual YMCA – Lim Kim San Volunteers Awards Ceremony.
    • Work closely with Programmes and the Fundraising team to foster relationships with corporate partners, public agencies and other non-profit organisations to cultivate volunteering opportunities and experiences.

    Data Management & Evaluation

    • Together with the Programme team to maintain accurate records of volunteer data, participation, training, and hours.
    • Ensure adherence to Personal Data Protection Act (PDPA) in data management.
    • Evaluate and report on success of volunteer recruitment and initiatives.
    • Use data to inform volunteer management and development strategies and identify areas for improvement.
    • Experience in developing a Volunteer Management System is a plus.

     

    Policies, Procedures & Risk Management

    • Supporting update policies and procedures to guide volunteers, volunteer management and volunteer development effectively.
    • Conduct risk assessments and implement measures to ensure volunteer and participants / clients’ safety, and programme effectiveness. 
JOB REQUIREMENTS:
  • Degree or Diploma with minimum 5 years’ experience in volunteer management or direct volunteering.
  • Passionate about volunteer development and mobilisation and creating social impact.
  • Strong communication and relationship building skills.
  • Calm when faced with challenges and able to problem-solve.
  • Self-initiated and strong team player.
  • Excellent in planning and organising, able to handle multiple priorities, with keen attention to details.
Corporate Services
JOB SUMMARY:

We are seeking an experienced and dynamic Project Manager to lead and oversee an Alteration & Addition (A&A) construction project. The Project Manager will be responsible for managing all aspects of the project, ensuring that it is completed on time, within budget, and to the required quality standards. This role requires strong leadership, excellent communication skills, and the ability to coordinate across multiple teams and stakeholders.

JOB RESPONSIBILITIES

  1. Project Planning and Execution
  • Develop and manage the project plan, including scope, timelines, resources, and budgets.
  • Oversee the preparation and submission of all required permits and documentation.
  • Define project objectives, deliverables, and performance measures.
  • Ensure adherence to construction codes, safety regulations, and quality standards.
  • To develop and implement the interim transition plan for YMCA staff and operations when A&A works are ongoing.
  • Ensure project budget is adequately funded.
  • All (internal and external) stakeholder engagement concerning the overall project execution is efficient.
  • Ensure the project is completed in a timely manner, within the stipulated budget and adhering to safety standards.

  1. Team Management
  • Lead and coordinate the work of project teams, including architects, engineers, contractors, and subcontractors.
  • Assign tasks and responsibilities, ensuring efficient collaboration and communication between all parties.
  • Provide guidance and support to the project team to resolve any issues or challenges that arise during construction.

  1. Stakeholder Management
  • In-house project management role for project owner.
  • Serve as the primary point of contact between owner, stakeholders, and the project team.
  • Maintain strong relationships with stakeholders and project team to ensure project requirements are clearly communicated and met.
  • Maintain strong relationships with stakeholders to management and stakeholders to ensure project requirements are clearly communicated and met.
  • Prepare and present regular progress reports to the project owner.

  1. Budget and Cost Control
  • Manage project budgets, ensuring cost-effective procurement of materials and services.
  • Track project expenses, ensuring adherence to financial targets.
  • Implement cost-saving measures and monitor any potential budget risks.

  1. Quality Assurance and Risk Management
  • Ensure that all work is carried out in compliance with project specifications and contractual agreements.
  • Conduct regular site inspections to monitor progress, quality, and safety.
  • Identify potential risks and develop contingency plans to mitigate delays, cost overruns, or safety issues.

  1. Documentation and Reporting
  • Maintain accurate records of project progress, changes, and any issues encountered.
  • Prepare detailed project reports for upper management and stakeholders.
  • Ensure compliance with all legal and regulatory requirements for A&A projects.
  • With the assistance of the project team, compile the O&Ms and as-built drawings.

  1. Project Closeout
  • Ensure that all punch list items are completed and signed off by owner stakeholders.
  • Coordinate the handover of the project to the owner stakeholders, including final inspections and documentation.
  • Conduct post-project evaluations to identify areas for improvement.
  • With the assistance of the project team, review and submit the final account for management’s approval.
JOB REQUIREMENTS:
  • Possess a Diploma or Degree in Business Administration or Finance & Accounting.
  • Minimum 5 years of relevant experience.
  • Resourceful and able to work independently.
  • Meticulous and with good analytical skills.
  • Planning and organization skills.
  • Good communication and presentation skills.
  • Internal audit, governance and ERM would be an advantage.
JOB SUMMARY:

You will ensure that YMCA of Singapore is compliant with governance requirements by developing and maintaining the proper governance, risk and compliance processes across all business units. You will be responsible for assisting the General Manager (Corporate Services) in overseeing risk assessments & mitigation, updating the Enterprise Risk Management (ERM) and Business Continuity Management (BCM) frameworks and ensuring effective policies management. This also includes identifying gaps in compliance, conducting training to promote a strong compliance culture, maintaining the Incident Reporting System and collaborating with stakeholders to address internal control issues.

RESPONSIBILITIES:

  • Identify, develop and maintain processes and initiatives, in collaboration with respective entities/ business units, to ensure fulfilment of governance requirements across all YMCA.
  • Responsible to prepare and ensure timely submission of Governance and related filings, including the Governance Evaluation Checklist.
  • Responsible to ensure that Enterprise Risk Assessments are regularly carried out.
  • Responsible for the development and update of the Enterprise Risk Management (ERM) and Business Continuity Management (BCM) framework.
  • Responsible for monitoring and ensuring the maintenance of YMCA’s IPC status.
  • Drive the development, training and compliance of Data Protection policies and processes.
  • Ensure that the Policy Management Framework (approval, access to, dissemination, review and revision) for all policies are properly carried out.
  • Identify gaps or areas of improvements to strengthen YMCA’s compliance and governance.
  • Plan and conduct training and awareness workshops to address areas of poor compliance and ensure that positive compliance culture is sustained.
  • Maintain the Incident Reporting System and ensure quarterly management discussion of all incidents reported.
  • Assist and co-ordinate with business and functional Heads to ensure all internal control weaknesses are effectively and promptly addressed.
  • Provide secretariat support for relevant committee(s).
  • Any other duties as assigned by superior(s) from time to time.
JOB REQUIREMENTS:
  • Possess a Diploma or Degree in Business Administration or Finance & Accounting.
  • Minimum 5 years of relevant experience.
  • Resourceful and able to work independently.
  • Meticulous and with good analytical skills.
  • Planning and organization skills.
  • Good communication and presentation skills.
  • Internal audit, governance and ERM would be an advantage.
Education
JOB SUMMARY:

You will be responsible for leading a team of Student Care Centre staff in the operations and management of daily after school activities for primary school children based on YMCA’s student care programmes.

RESPONSIBILITIES:

  • Manage overall planning, Centre operations and staffing.
  • Attend to Student-Parent matters with regards to activities, policies, enrolment, student’s academic and behavioural attitudes and achievements.
  • Supervise activities such as field visits and group discussions to stimulate students’ interests and broaden the understanding of their physical and social environment.
  • Involved in staff selection, development, delegation of duties and performance.
  • Prepare periodic reports on student enrolment, expenses, manpower, training and etc.
JOB REQUIREMENTS:
  • Minimum diploma in a relevant discipline.
  • At least 3 years’ experience in similar capacity, preferably in a student care/tutoring environment.
  • Candidates with more years of experience may be considered for Supervisor level.
  • Passionate and able to work with young children between 7-12 years old.
  • Excellent interpersonal skills.
  • PC literate.
JOB SUMMARY:

RESPONSIBILITIES:

  • Responsible for the preparation of the classroom environment including pre-activity set up. Ensure the classroom materials are of superior quality and adequate supply.
  • Supervise activities such as field visits and group discussions to stimulate students’ interest and broaden the understanding of their physical and social environment.
  • Prepare course objectives and outline for course of study following curriculum guidelines or requirements of government.
  • Demonstrate and use audio-visual teaching aids to present subject matter to class.
  • Keep attendance reports and grade records.
  • Assign daily lessons and schoolwork. Prepare, administer and correct tests and record results.
  • Responsible for maintaining order in classroom and on playground.
  • Foster social behaviour through games and group projects to assist children in forming fulfilling relationships with other children and adults.
  • Encourage students in singing, dancing and stimulating lessons to involve the children in the classroom.
  • Counsel students when adjustments and academic problems arise. Provide support, warmth, security and stability for the children.
  • Instruct children in practices of personal cleanliness and self-care. Exhibit a sense of calm, consistency, grace and courtesy toward the children in the classroom.
  • Ensure the safety and well-being of each individual child. Observe children to detect signs of ill health or emotional disturbance and to evaluate progress.
  • Maintain an appropriate atmosphere of safety, learning and fun, in line with YMCA’s philosophy.
  • Any other duties or projects to be assigned by the immediate supervisor.
JOB REQUIREMENTS:
  • Student care / tutoring experience is advantageous.
  • Patient and passionate about teaching children.
  • Friendly and cheerful with good interpersonal skills and organization skills.
  • Working Locations: Near MRT stations across Singapore.
JOB SUMMARY:

RESPONSIBILITIES:

KCARE FEES AND OTHER PAYMENTS

  • Assist the Supervisor to collect fees from parents and other payments when necessary.
  • Assist to prepare receipts for payments.
  • Ensure that parents make payments promptly.
  • Preparation of Financial Report
  • Update GIRO Deduction List
  • Assist to complete and submit GIRO forms to HQ.
  • Reimburse staff for Petty Cash expenditure

ENROLMENTS

  • Handle parents’ enquiries/record enquiries
  • Assist the Supervisor to call parents for registration/enrolment.
  • Assist and ensure that parents complete all fields in the necessary forms and submit essential documents to the relevant Government Authority.
  • Ensure additional subsidy forms are submitted by parents punctually and counter checks forms.

FILING & GENERAL ADMINISTRATION

  • Maintain accurate records for child enrolment/withdrawal and subsidy claims/other administrative records.
  • Ensure that all documents/records are prepared and filed according to guidelines set in order to meet ISO standards.
  • Prepare and submit Petty Cash/ Cheque Payment Vouchers
  • Prepare Purchase Orders and order for food and other items.
  • Assist Programme Staff in the photocopying of worksheets and other materials when required.
  • Conduct monthly stock check on items such as stationery, toiletries.
  • Maintain a well-organized and clean office.
  • Answer phone calls and practise good telephone etiquette.
  • Undertake any other duties as assigned by the Supervisor.

SUPPORT STAFF & OTHER MATTERS

  • Assist Programme Staff in the daily supervision of children’s safety and carrying out of the KCare Centre’s programme; especially for outdoor play and free play.
  • Help Programme Staff during field trips and ad-hoc activities.
  • Any other duties or projects to be assigned by the immediate superior.
JOB REQUIREMENTS:
  • Friendly and cheerful with good interpersonal skills and organization skills.
  • Working Location: either Punggol or Alexandra.
JOB SUMMARY:

RESPONSIBILITIES:

  • Responsible for the preparation of the classroom environment including pre-activity set up. Ensure the classroom materials are of superior quality and adequate supply.
  • Supervise activities such as field visits and group discussions to stimulate students’ interest and broaden the understanding of their physical and social environment.
  • Prepare course objectives and outline for course of study following curriculum guidelines or requirements of government.
  • Demonstrate and use audio-visual teaching aids to present subject matter to class.
  • Keep attendance reports and grade records.
  • Assign daily lessons and schoolwork. Prepare, administer and correct tests and record results.
  • Responsible for maintaining order in classroom and on playground.
  • Foster social behaviour through games and group projects to assist children in forming fulfilling relationships with other children and adults.
  • Encourage students in singing, dancing and stimulating lessons to involve the children in the classroom.
  • Counsel students when adjustments and academic problems arise. Provide support, warmth, security and stability for the children.
  • Instruct children in practices of personal cleanliness and self-care. Exhibit a sense of calm, consistency, grace and courtesy toward the children in the classroom.
  • Ensure the safety and well-being of each individual child. Observe children to detect signs of ill health or emotional disturbance and to evaluate progress.
  • Maintain an appropriate atmosphere of safety, learning and fun, in line with YMCA’s philosophy.
  • Any other duties or projects to be assigned by the immediate supervisor.
JOB REQUIREMENTS:
  • Student care / tutoring experience is advantageous.
  • Patient and passionate about teaching children.
  • Friendly and cheerful with good interpersonal skills and organization skills.
  • Working Locations: Near MRT stations across Singapore.